Shipping
All orders are shipped directly from Bali, Indonesia via DHL.
We are pleased to offer complimentary worldwide shipping on all orders.
Orders that are in stock are typically processed and dispatched within 3 business days. If an item is temporarily unavailable, our team will notify you by email within 24–48 hours.
Please note that soukofjewels is not responsible for delays, losses, or theft caused by courier services once the package has been dispatched.
Customs & Duties
International shipments may be subject to customs duties, import taxes, or other fees determined by the destination country. These charges are the responsibility of the recipient and are not included at checkout.
Customs regulations vary widely, so we recommend contacting your local customs authority for further details.
Orders that are refused due to unpaid customs fees are not eligible for refunds, and parcels returned to us for this reason cannot be refunded.
Order Changes & Cancellations
We work quickly to process orders. Once an order has been shipped, it cannot be modified or cancelled.
If you need to request a change or cancellation, please contact us as soon as possible at
[email protected]. We will do our best to assist if the order has not yet been dispatched.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with clear photos of the issue. Our team will review the situation and arrange a repair or replacement where appropriate.
Returns & Exchanges
Unused and undamaged items may be returned or exchanged within 30 days of purchase, provided they are in original condition and packaging.
- Return shipping costs are the responsibility of the customer
- A $25 handling fee will be deducted from approved refunds
- All returns and exchanges are sent at the customer’s risk
Exceptions
For hygiene and customization reasons, the following items are final sale:
- Pierced earrings and body jewelry
- Sale or discounted items
- Discontinued designs
- Charity or donation-based purchases
- Custom-made or personalized pieces
How to Return an Item
To initiate a return, please contact us through our website. Our team will respond within 48 hours with detailed return instructions.
Returned items must be unused and in original packaging to qualify for a refund.
For incorrect or defective items, standard return shipping costs will be reimbursed. Any additional shipping fees paid by soukofjewels for non-defective returns will be deducted from the refund.
Return Address:
soukofjewels
Jl. Nyuh Kuning No. 3
Mas, Gianyar, Ubud – 80571
Bali, Indonesia
We recommend using secure packaging and purchasing shipping insurance. soukofjewels is not responsible for items damaged or lost during return transit.
Lost Parcels & Delivery Issues
soukofjewels cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Please ensure your shipping details are accurate and notify us within 12 hours of placing your order if changes are needed.
If a parcel is lost in transit, we will assist in contacting the courier or filing a claim. Any additional costs incurred remain the responsibility of the customer.
Chargebacks & Payment Disputes
We are committed to resolving any concerns directly and efficiently. Initiating a chargeback or bank dispute without contacting us first may delay resolution.
Any fees associated with chargebacks are the responsibility of the customer.
Agreement
By completing a purchase on our website, you agree to all policies and terms outlined above.