At soukofjewels, we are dedicated to providing every customer with a thoughtful, respectful, and positive experience. While the following Terms & Conditions outline the legal framework of our services, we approach all customer interactions with fairness, clarity, and care.
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns, we encourage you to contact us before completing your purchase.
This website is operated by soukofjewels. Throughout the site, the terms “we,” “us,” and “our” refer to soukofjewels. By accessing our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, along with any additional policies referenced herein. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. It is your responsibility to review this page periodically. Continued use of our website following any changes constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.
1. ONLINE STORE TERMS
A binding contract between the customer and soukofjewels is formed once an order has been accepted, processed, and dispatched. At this point, payment will be charged to the selected payment method.
All prices and product availability are subject to change without notice. While we strive for accuracy, errors may occasionally occur. In such cases, we reserve the right to correct pricing or cancel an order if necessary.
Delivery charges may apply depending on destination and order value. Please refer to our Shipping & Returns Policy for further details.
By using this site, you confirm that you are of legal age in your country of residence or have obtained consent from a legal guardian.
Our products may not be used for any unlawful or unauthorized purposes. Any misuse of the website, including the transmission of viruses, malicious code, or harmful activity, is strictly prohibited and may result in immediate termination of access to our services.
2. ORDER PROCESSING & DELIVERY
Estimated delivery timelines are provided as a guide only and may vary due to factors beyond our control.
Orders placed before 3:00 PM are generally processed and dispatched on the next business day. Delivery times typically range from 5–6 working days after dispatch, depending on the destination.
We are not responsible for delays caused by customs procedures, courier disruptions, strikes, or force majeure events.
If fulfillment becomes impossible due to stock or supply issues, we reserve the right to cancel or partially fulfill an order.
Please refer to our Shipping & Returns Policy for full details.
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
Content submitted by users (excluding payment information) may be transmitted unencrypted across networks. All payment information is encrypted and handled securely.
You may not reproduce, duplicate, sell, or exploit any portion of our service or website content without express written permission.
4. PRODUCT & PRICING INFORMATION
Product prices are subject to change without notice.
We reserve the right to modify or discontinue any product at any time without prior notice.
Some products may be available exclusively online and may have limited quantities.
We make every effort to display product images and colors accurately; however, variations may occur due to screen settings and lighting conditions.
5. BILLING & ACCOUNT INFORMATION
We reserve the right to limit, cancel, or refuse any order at our discretion.
If an order is modified or canceled, we will attempt to notify you using the contact information provided at checkout.
Customers are responsible for providing accurate and complete billing and shipping information.
6. RETURNS & REFUNDS
All returns, exchanges, and refunds are governed by our Shipping & Returns Policy, which forms part of these Terms & Conditions.
7. THIRD-PARTY LINKS & SERVICES
Our website may include links or references to third-party websites or services.
We are not responsible for the accuracy, content, or practices of third-party sites. Any concerns should be directed to the relevant provider.
8. USER COMMENTS & SUBMISSIONS
By submitting comments, feedback, or suggestions, you grant soukofjewels the right to use such content without restriction or compensation.
We reserve the right to remove content that is unlawful, offensive, or infringes on intellectual property rights.
9. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that use of our website or services will be uninterrupted, secure, or error-free.
All products and services are provided “as is” and “as available,” without warranties of any kind.
To the fullest extent permitted by law, soukofjewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products.
10. JEWELRY & GEMSTONE DISCLAIMER
Any references to energetic or symbolic qualities of gemstones are for inspirational purposes only and are not intended as medical advice.
All jewelry is handcrafted, and natural variations in materials, textures, and stones are part of their unique character.
11. INTELLECTUAL PROPERTY
All content on this website, including text, imagery, designs, and logos, is the property of soukofjewels and protected by intellectual property laws.
Content may not be copied, modified, or distributed without written permission. Materials may be downloaded or printed for personal, non-commercial use only.
12. GOVERNING LAW
These Terms & Conditions are governed by and interpreted in accordance with the laws of Indonesia.
13. CHANGES TO TERMS
We reserve the right to update these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the updated terms.